LEGAL REFERENCE

ls akbar mein aapki gopniyata hamara priority hai

Hamara privacy policy saaf hai: aapka account information, deposits aur withdrawals sab kuch encrypted rehte hain. Jab aap JazzCash, Easypaisa, SadaPay ya Raast se khelne ke liye paise...

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ls akbar ls akbar mein aapki gopniyata hamara priority hai

Hamara data handling approach

ls akbar jab aapka account banta hai, tab sirf zaroori details lenge: aapka naam, phone number aur address (jahan local qanoon ijazat deta hai). Aapka JazzCash, Easypaisa, SadaPay aur Raast wallet details hum kabhi store nahi karte—sirf transaction IDs rakha jata hai verification ke liye. Cookies aur analytics hum use karte hain taake app aur website behtar chalein, lekin aapka browsing history

kisi bhi third party ko nahi dete. Agar aap account close karna chahein, tab sab personal data 90 din mein delete ho jata hai.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

SAWAL HAI?

Privacy policy ke baare mein hum se poochein

Team online

Live Chat Support

Hamara team 24/7 available hai. Aapka privacy ya account security ka koi bhi sawal poochen, aur hum 5 minut mein jawab denge.

Email Support

[email protected] ko likhen. Detailed questions ke liye ye tarika sabse behtar hai aur hum 24 ghantu mein reply dete hain.

Account Settings

Aapke account ke privacy section mein aap apna data download kar sakte ho, preferences change kar sakte ho, ya data deletion request kar sakte ho.

HAMARA STANDARD

Kyun aapko ls akbar par bharosa kar sakte ho

Encryption Standard

Hamara lobby aur payment gateway TLS 1.3 encryption se chal raha hai. JazzCash, Easypaisa, SadaPay aur Raast ke saath connection...

Account Verification

Jab aap pehli baar paise nikalen, hum aapka identity verify karte hain. Ye Pakistan ke local qanoon ke hisaab se...

Payment Isolation

Aapka JazzCash, Easypaisa, SadaPay ya Raast account hamse directly connect nahi hota. Hum sirf transaction approve karte hain aur paise...

Data Retention Policy

Account close karne ke baad, personal data 90 din mein delete ho jata hai. Sirf legal compliance records 7 saal...

No Third-Party Sales

Aapka email, phone ya gaming history hamara koi marketing company ko nahi dete aur na kisi advertiser ko bechte hain.

Regular Audits

Hamara security team har mahine internal audits karte hain. Agar koi risk dikhe, tab hum turant users ko inform karte...

Hamara privacy approach kya alag banata hai

Transparent Policy Language
Hamne policy Roman Urdu mein likhi hai, na ki sirf English mein. Aapko samajhne mein asaani hogi aur koi confusion nahi hoga.
Pakistan-First Privacy
Hamara data center Pakistan aur Asia mein hai. International servers use nahi karte, to aapka data travel kam hota hai.
Local Payment Trust
JazzCash, Easypaisa, SadaPay aur Raast—ye sab Pakistan ke qaanooni payment methods hain. Hamne inka integration kiya hai to aapko bharosa rahe.
Account Owner Control
Aap apna data download kar sakte ho, settings mein preferences change kar sakte ho, ya account delete kar sakte ho—kabhi bhi, kisi se permission liye bina.
No Unnecessary Collection
Sirf ye details maangte hain: naam, mobile, address. Zyada personal info—jaise family details ya employer name—nahi poochen jab tak zarori na ho.
Withdrawal Clarity
Jab aap JazzCash, Easypaisa, SadaPay ya Raast mein paise nikalen, hamara system live track show karta hai. Kya withdraw hua, kab complete hua—sab clear rahe.
Incident Response Plan
Agar kisi bhi security incident ke baare mein sune, to hum 6 ghantu mein official notification bhejte hain aur affected users ko next steps batate hain.
PLATFORM KI BAAT

Privacy ke saath jo infrastructure aap use karte ho

Multi-Channel Access Web browser, Android app, iOS app—har jagah hamara privacy standard...
Two-Factor Authentication Optional hai, lekin highly recommended. OTP (One Time Password) apke...
Session Management Idle 30 minut baad aapka session auto-logout ho jata hai...
Password Security Hamara system strong passwords enforce karta hai aur password changes...
Live Support Integration Jab chat support se baat karte ho, tab conversation encrypted...
Withdrawal Verification JazzCash, Easypaisa, SadaPay ya Raast account confirm karte waqt, hamara...

Privacy ke baare mein aapke sawal ka jawab

Nahi. Jab aap withdraw karte ho, hamara system sirf transaction ID record karta hai. Wallet account numbers, PINs ya OTPs hamne kabhi store nahi karte. Sirf JazzCash aur Easypaisa servers ko ye information pata hai.

Turant apne password change kren aur hamse contact kren. Hamara security team unauthorized transactions ko investigate karega aur agar hamari side se koi negligence tha to refund process start karega. Aapke JazzCash ya Easypaisa balance hamara nahi, to unka fraud protection policy apply hoga.

Account active rahte hue aapka transaction history aapko visible rahta hai. Account close karne ke baad, transaction logs 7 saal tak Pakistan tax aur compliance law ke hisaab se store ho sakte hain. Personal details 90 din mein delete ho jate hain.

Hum basic analytics use karte hain—konsa page aap visit karte ho, kaun se game khelte ho, etc. Lekin location tracking hum nahi karte aur browser history hamse connected nahi rehta. Aap apne browser settings se cookies disable kar sakte ho.

Account settings ke 'Privacy & Data' section mein 'Request Data Deletion' click kren. Hamara team 48 ghantu mein request process karega. Personal data 90 din mein delete ho jayega, lekin legal records 7 saal reh sakte hain.

Bilkul. Jab aap withdraw karte ho, hamara system encrypted tunnel use karta hai aur sirf transaction ID store karta hai. Payment provider ke paas aapka real account data rehta hai, hamara paas nahi. Hum sirf approval status dekh sakte hain.

Bilkul nahi. Legitimate support request mein hamara team kabhi bhi password, OTP ya full wallet account details nahi poochen ge. Agar koi pooche, tab fauran 'Suspicious' mark kren aur [email protected] ko report kren.